WHO WE ARE, WHY WE EXIST, & HOW WE OPERATE     

Goorin ® has been an American sportswear brand since 1895. We created our unique take on EveryDay Wear™. We expertly created hats and caps designed to celebrate individuality that millions of customers around the world, outstanding in their fields, wear as part of their personal self-expression. Built to last, Goorin’s high/low brand and creative recipe mixes constant experimentation, fresh innovation, elevated quality touched by hand, and obsessive creativity-always starting with something ordinary and common, giving it something extra to make something unexpected and uncommon. We believe that everyone is mildly remarkable, that life is meant to be more fun, less serious for maximum pleasure. We push the limits with our version of EveryDay Wear™ to create more euphoria which can have massive appeal. When you see our castle, a mark of confidence, you know it’s a Goorin.

WHAT YOU WILL BE DOING    

As the Operations Analyst, you'll play a vital role in our supply chain team, partnering with various departments to address challenges, improve processes, and ensure precise reporting. Your responsibilities will span operations, customer support, fulfillment, and global logistics.

You’ll manage customer service operations, ensuring efficiency and a positive experience for our customers. By collaborating with our 3PL provider, external partners, and internal teams, you'll support fulfillment across e-commerce, retail, wholesale, Amazon FBA, and international channels. Additionally, you'll oversee order flows, returns, reporting, and continuously refine workflows.

YOU WILL BE RESPONSIBLE FOR  

·      Resolve help desk inquiries regarding order status, shipping, tracking, and returns with efficiency and professionalism to ensure a seamless customer experience.

·      Monitor and analyze performance data to identify trends, opportunities for improvement, and areas of concern.

·      Develop and refine workflows to improve operational efficiency and address challenges in the supply chain.

·      Work closely with parcel shipping vendors (DHL Ecommerce, FedEx, UPS) to ensure domestic and international shipments are delivered on time and resolve any shipment exceptions/issues with shipping providers that arise.

·      Assist in operational cost analysis, time studies, packaging projects, business improvement projects, and reporting to transform Goorin’s supply chain.

·      Manage customer returns and partner with 3PL to ensure timely processing for a positive customer experience.

·      Track & correct mispacks, PO errors, scrap issues, and chargebacks to improve overall operations.

·      Process internal sample order requests for cross-functional business members, influencers, retailers, trade shows, etc.

·      Manage the international document creation for international orders fulfilled out of 3PL.

·      Support global logistics in the document creation for international distributors and the distributor sample ordering process.

·      Organize, coordinate, track, and monitor 3PL’s day-to-day operations and projects to ensure flow of inventory is accurately reflected in ERP system data.

·      Partner with production, global logistics, planning, brand protection, and other areas across Goorin as needed to deliver success in the role.

SKILLS & EXPERIENCE REQUIRED                   

·      Bachelor's degree or equivalent experience.

·      Minimum of 2-3 years of experience in supply chain, preferably within an omni-channel sales environment, and 3pl experience.

·      Proficiency in Microsoft Office environment, particularly Excel, Outlook, PowerPoint, and database systems. Experience with NetSuite / Shopify or similar business operating systems preferred.

·      Firm grasp of supply chain, inventory, distribution, business, and management principles.

· Detail-oriented and organized with strong independent follow-through.

·      Strong communication skills: including the ability to work in a team environment give honest, direct feedback, and is a solid verbal and written communicator.

·      Meets deadlines, prioritizes appropriately, copes well with change, and maintains composure under pressure.

·      Is accountable for results, approaches obstacles proactively and looks for ways to resolve problems and issues.

·      Works well both with a team and independently in a remote position.

·      Ability to travel as needed for role or team trips

PAY                                                                                                                                                                                                                                

·      Salary will be commensurate with experience and qualifications.

The preceding job description has been designed to indicate the general nature and level of work performed within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of the employee assigned to the job.

Goorin Bros is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Goorin Bros will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code, Article 49, and Administrative Code, Article 12.